Return & Refund Policy

 

Last updated: September 4, 2026

Thank you so much for supporting sealpuffs! I’m a small business, and I want you to feel happy and comfortable with your purchase. If something isn’t quite right with your order, please don’t hesitate to reach out! (•⩊• っ)3

Please take a moment to read through this policy before placing your order. By purchasing from sealpuffs, you acknowledge and agree to the terms below.

Returns

I accept returns within 14 days of delivery.

To be eligible for a return or exchange, your item must be:

• Unworn
• Unwashed
• Unused
• Unmarked
• In its original condition with all tags attached

If an item is returned in a condition that doesn’t meet these requirements, I may not be able to accept the return.

How to Request a Return

If you'd like to return something, please email me at shopsealpuffs@gmail.com with:

• Your order number, or
• Another valid proof of purchase

Once I receive your request, I'll get back to you within 5 business days with the next steps and return shipping information. Please don't send an item back before contacting me first, as I may not be able to accept unauthorized returns.

Return Shipping

Return shipping costs are the customer's responsibility!

I recommend using a shipping method with tracking when sending a return. Once you've dropped off your package, I'm not responsible for returns that are lost, delayed, or unable to be located while in transit.

I'll process your refund once I receive and inspect the returned item.

Refunds

After your return arrives, I'll inspect it and let you know whether your refund has been approved.

If your refund is approved:

• It will be sent back to your original payment method
• Refunds are typically processed within 10 business days
• Original shipping costs are non-refundable (unless there was an error on the courier's end)

Please keep in mind that your bank or card provider may need some additional time to process the refund and make it appear in your account.

If it's been more than 15 business days since your refund was approved and you still don't see it, please email me at shopsealpuffs@gmail.com and I'll be happy to help look into it.

Exchanges

I'd be happy to consider exchanges for items that meet the return requirements above.

If you'd like to request an exchange, please email shopsealpuffs@gmail.com with your order number and a quick explanation of what you'd like to exchange.

Damaged, Defective, or Incorrect Items

Oh no! If your order arrives damaged, defective, or isn't what you ordered, please email me within 7 days of delivery at shopsealpuffs@gmail.com

Please include your order number and a short video of the item(s) showing the issue.

If you receive a damaged, defective, or incorrect item, please keep it in its original condition, including:

• Original packaging
• Attached tags
• Unused and unworn condition

If your claim is approved, I'll work with you to find an appropriate solution. Depending on the situation, this may include a replacement or refund. I want to make sure you have a good experience!

Non-Returnable & Final Sale Items

Some items aren't eligible for returns, exchanges, or refunds:

• Items marked “Final Sale” or “Non-Returnable”
• All purchases of these items are final.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days, for any reason and without having to provide a reason, in accordance with applicable consumer protection laws.

Where applicable, items should be:

• Unused and unworn
• Returned with tags attached
• In their original packaging
• Accompanied by your order number or proof of purchase

This right may have certain exceptions under applicable law.

A Quick Note About Responsibility

sealpuffs isn't responsible for:

• Return packages that are lost while being shipped back
• Delays caused by shipping carriers
• Damage caused by misuse, improper care, or unauthorized modifications to a product

Nothing in this policy is intended to take away any consumer rights that cannot legally be excluded.

Questions? Just Ask!

If you have a question about a return, refund, exchange, or anything else about your order, email me!

Email: shopsealpuffs@gmail.com

I'm always happy to help! (•⩊• っ)3